If you have ever had a hosting account before or you have dealt with any kind of online service, you're probably well aware from your personal experience that for a lot of things it's better to talk to a live person on the telephone rather than exchange support tickets or emails. In order to know more about a service before you order it or when something small-scale should be done, for instance, it is really much easier and a lot faster to do it live. If you are able to contact representatives by phone, it is also very likely that you're dealing with a real hosting supplier, not a reseller. The type of support that you will get on the phone may differ between different suppliers - from standard issues to expert tech support. Generally most providers will offer you pre-sales assistance and first level phone support, while more complex tech matters are handled through electronic mail and tickets.

Phone Support in Hosting

Our hosting plans feature phone support fourteen hours a day even on official holidays, which means that if you do not have an account yet, you are able to call us and find out more about our services or whether we meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so that you can call the number that is closer to you. If you're an existing customer, we can help you promptly with any general and billing issues and with numerous technical matters to save you time and efforts - we acknowledge the fact that sometimes it's easier to consult with a live person so as to get things done immediately. Certainly, some matters cannot be managed over the phone, so in such a case you're able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

Any time you need more info regarding the Linux semi-dedicated hosting that we provide, you have the option to call some of the three support lines that we have worldwide - in the U.S.A., the UK and Australia. By doing this, you'll be able to check ahead of time whether our solutions will be appropriate for your sites. If you're already our client and you've got a semi-dedicated account, you're able to get in touch with us over the phone for fourteen hours every day about any kind of billing or general questions. For entirely technical matters you will have to use our ticketing system so as to contact our tech support since someissues just require extra time to be dealt with, but we will assist you over the phone with quite a few minor technical problems as well, saving you the time and efforts.