If you ever have any enquiries related to your web hosting package or you encounter a problem with your sites, you will need to contact the respective hosting company’s tech support team. It may not make any difference how promptly they’ll respond when you have a question of a generic nature, but a problem such as a faulty web application update, for example, may result in your website becoming broken or inaccessible on the World Wide Web. And the longer you have to wait for the support team to get back to you, the longer the website will be inoperative. If you offer goods or services online, any outage will badly affect your website and you can lose existing or potential customers. Many web hosting providers, primarily resellers, handle emails and tickets within twenty four hours, but in the online world that is far too long, as clients will rarely come back to a website that is not working correctly for extended spans of time.

One-Hour Response Guarantee in Hosting

If you are using one of our Linux hosting and you’ve got an inquiry or confront some obstacle, you can contact us 24/7 by submitting a customer support ticket or by writing an e-mail and we will make certain that you have an answer in less than sixty minutes. If the issue can be sorted out, we’ll do it before we get back to you, while in case there’s something that you have to do on your end, we will provide you with all the necessary information – what workable solutions to try, what settings to check, and so on. Usually, you will obtain a reply within less than 30 minutes, which implies that waiting around for hours and hours on end or even for more than 1 day to get assistance is something inconceivable. Our one-hour response time guarantee is valid for any question that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a helpdesk ticket via your web hosting Control Panel or send an email connected to your semi-dedicated server, you will have an answer within no more than sixty minutes. You can touch base with us whenever you need with regard to technical, billing or general matters and given the fact that we are available to you day and night, you will invariably get help right on the spot. Depending on the specific question or issue, we’ll provide you with more details, resolve the problem if it has been caused by something that is within our reach or inform you what actions to take if you need to adjust a certain setting for an Internet app that we can’t access. You can just forget about waiting around for an entire day for each and every reply. Actually, in most cases we reply to emails and tickets within no more than 20-25 minutes.