One-Hour Response Guarantee in Hosting
If you are using one of our Linux hosting and you’ve got an inquiry or confront some obstacle, you can contact us 24/7 by submitting a customer support ticket or by writing an e-mail and we will make certain that you have an answer in less than sixty minutes. If the issue can be sorted out, we’ll do it before we get back to you, while in case there’s something that you have to do on your end, we will provide you with all the necessary information – what workable solutions to try, what settings to check, and so on. Usually, you will obtain a reply within less than 30 minutes, which implies that waiting around for hours and hours on end or even for more than 1 day to get assistance is something inconceivable. Our one-hour response time guarantee is valid for any question that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a helpdesk ticket via your web hosting Control Panel or send an email connected to your semi-dedicated server, you will have an answer within no more than sixty minutes. You can touch base with us whenever you need with regard to technical, billing or general matters and given the fact that we are available to you day and night, you will invariably get help right on the spot. Depending on the specific question or issue, we’ll provide you with more details, resolve the problem if it has been caused by something that is within our reach or inform you what actions to take if you need to adjust a certain setting for an Internet app that we can’t access. You can just forget about waiting around for an entire day for each and every reply. Actually, in most cases we reply to emails and tickets within no more than 20-25 minutes.