A live chat is one of the ways of communication provided by some website hosting companies as part of their support service. Depending on the service provider, the chat is used for billing, pre-sales and/or tech support. This method of contact is quicker in comparison to a support ticket and it will make it much less likely to misspell or misunderstand anything compared to a call with an agent. What's more, when the trouble that you experience requires some time to be investigated and taken care of, you are able to do something else at the same time instead of just waiting, as you would have to do if you call. Also, you can use a live chat assistance service totally free provided that you have world wide web accessibility even when your website hosting provider is based in a different country and they don't have a local phone number that you can call.

Live Chat Support in Hosting

Together with the telephone and ticket support, we offer live chat support as well. You'll be able to contact us every day, which includes holidays and weekends, and we will give you more info about the Linux hosting that we supply in case you are not among our customers yet, or about common and billing questions when you already have an account. Though for solely tech matters you'll have to open a trouble ticket to our technical support team, as such issues need additional time to be dealt with, you can still contact us on our live chat for some tech info. For example, we're able to help you set up an email address in your e-mail client or troubleshoot multiple issues, saving you plenty of time. Even if our phone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we provide with our Linux semi-dedicated hosting, you're able to find the the right answers for any questions you may have or have a lot of issues dealt with right away. The service is online every single day, therefore you are able to contact a representative even on weekends and holidays. In case you are not sure which plan would be better for your websites or if our innovative cloud hosting platform covers some system requirements, you may come on our live chat before buying anything. In case you are an active customer, you'll be able to get more info about billing issues, account settings as well as a variety of common technical issues you may experience, let's say when you are unable to install an email account in a client on your personal computer. The live chat can save you time and effort regardless where you are or when you get in touch with us.